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RRP Price: £15.91 | Save £3.30
£12.61 (inc. VAT)
Available on back-order
With Service Kit 12 for STIHL petrol chainsaws you can carry out simple maintenance work on your chainsaw yourself. Regular standard maintenance, such as replacing the air and fuel filters and the spark plug, increases the service life of your chainsaw. And because of this, you yourself can help to ensure that machine components and parts are protected from dirt and damage and that the motor of your chainsaw always works reliably and with optimum performance.
Service Kit 12 for MS 362 and MS 400 includes the following components for standard maintenance:
The STIHL HD2 air filter is suitable for all operating conditions and can therefore be used universally. Thanks to its fine pores, it offers a very high filter quality and filters even the finest dirt from the intake air. By replacing the HD2 filter, the chainsaw motor is reliably protected against the ingress of abrasive dust. The performance is retained, the consumption is low and you can continue to start your STIHL chainsaw as easily as usual.
In order to maintain performance, it is also recommended to replace the spark plug regularly. This is the basis for clean combustion in the engine. The fuel filter keeps the fuel free of foreign particles before it gets into the engine. In this way, it protects the engine and ensures an improved longevity. This must also be replaced regularly in order to function reliably.
To replace the air filter and spark plug, it is best to use the practical combination wrench that you received with your STIHL chainsaw. A cardboard hook is integrated in the packaging of the service kit itself. This allows you to easily remove and replace the fuel filter. You do not need any additional tools.
Delivery
Most products are kept in stock, and we aim to deliver your order within 1- 2 working days. If the item is out of stock, we will keep you informed of any major delays. MowShop shall not be held liable for any delays in delivering goods, nor shall they be held liable for delays caused to customers work commitments due to your order not arriving on time. MowShop shall not be liable to customers for charges for hire of alternate machinery or labour. MowShop will not be liable for compensation of any kind due to late delivery of machinery or failure of machinery or damage to property from delivery. Delivery of products is usually 1-2 days from receipt of order and clearance of payment. Delivery of tractors is usually 3 – 7 working days after receipt of order. Products will be despatched to your preferred address directly from our distributors. A detailed receipt, together with a copy of the credit card payment receipt, will be posted separately to you.Â
Cancellation Rights: Returns & Refunds after delivery
In accordance with existing UK Distance Selling Regulations and the SafeBuy Web Trader Code you have the right to cancel your order within 14 days of receiving your goods if you wish to return the items.  To be eligible for a return, ensure that the goods remain unused and are retained in their original packaging and are in the same condition that you received it. It must also be in the original packaging. You must contact us before returning an item on 0345 222 1538, failure to do so may result in us being unable to action the refund process. We take no responsibility for items that are returned without prior contact or without authorisation from ourselves. You must return your products within 30 days of delivery at your own cost and risk. Returns should be sent to MOWSHOP, Allscott, Telford, Shropshire, TF6 5ED We will refund the price you paid for such goods within 30 days of the date of receiving the returned items, provided that the goods are returned by you and received by us in the condition they were in when delivered to you.  Items returned without prior agreement will be refused and returned to sender resulting in you being liable for an extra charge from the couriers. If MowShop arranges to collect your items the cost to the buyer would be £36. This amount will be deducted from any refundable amount. If the returned item has been USED or isn’t in its ORIGINAL PACKAGING devaluing the goods resulting in handling them beyond what is necessary to establish the nature, characteristics or functioning of the goods we will deduct a reasonable amount from the refund, up to the contract price to cover us being unable to resell the item for its full value. We advise you take photos of the item and packaging before returning as a record of its condition, in the event of any damage acquired by the couriers when in transit. Please ensure there is no petrol or oil in the products and any batteries are disconnected before returning the items. Do not send your purchase back to the manufacturer. We will require a receipt or proof of purchase. The item must be boxed and package correctly as advised by the courier, a courier will refuse to collect the item if it is not properly boxed and we will charge for failed collections.  The product remains yours until successfully received and signed for by a member of Mowshop. Â
When it comes to chainsaws and garden power tools, STIHL has been setting the standards for over 90 years. Combining state-of-the-art engineering, quality design and excellent service, there is no wonder why our products can be found in over 160 countries around the world.
All machines shown in the current STIHL Sales Catalogue are covered for a period of 2 years**Â from the date of purchase by the Owner, when used for the designed purpose of that product by Domestic Users.
**STIHL High Pressure Cleaners are covered for an extended warranty period of 3 years in Domestic use.
See below for STIHLÂ Grounds care applicable warranty periods.
All batteries and chargers for cordless products shown in the current STIHL Sales Catalogue are covered for a period of 2 years from the date of purchase by the Owner, when used for the designed purpose of that product by Domestic Users.
All machines shown in the current STIHL Sales Catalogue are covered for a period of 1 year**Â from the date of purchase by the Owner, when used for the designed purpose of that product by Professional Users (Including Hire, Rental and Construction Industry, Farm and Estate).
STIHL AS System, AI Line and AK System cordless products are not covered under warranty when used by Professional Users (including Hire, Rental and Construction Industry, Farm and Estate).
**STIHL High Pressure Cleaners are covered for an extended warranty period of 2 years in Professional use. NOTE: There will be no extension to the warranty period on products sold to the Hire, Rental and Construction Industry. The existing 1 year warranty period will remain for these products.
See below for STIHL Grounds care applicable warranty periods.
Ignition modules – There is a 2 year warranty on ignition modules.
**STIHL AP System Tools, Batteries and Battery products are covered for a period of 2 years from the date of purchase by the Owner, when used for the designed purpose of that product by Professional Users (including Hire, Rental and Construction Industry, Farm and Estate).
Spare parts are covered by a 1 year warranty.
All products shown in the current Sales Catalogue are covered for the period as shown below:
PPE – Personal protective equipment is covered for a period of 1 year for all user types.
* Subject to product registration and annual servicing (otherwise 2 years) ** Whole handlebar mechanism
