Deliveries Delivery Information MowShop currently delivers to UK mainland addresses and selected addresses in Australia. Unfortunately, we are currently unable to deliver to Northern Ireland, the Republic of Ireland, the Isles of Scilly, the Isle of Man and some Scottish islands due to additional courier and fuel surcharges. Delivery Delivery is an important part of the service offered by MowShop. We aim to provide an efficient and professional delivery service for all customers. UK Mainland Delivery Charges Due to ongoing courier price increases and fuel surcharges, our delivery charges are regularly reviewed and updated. Once you have added an item to your basket, you can obtain a delivery estimate by entering your postcode or delivery address. Delivery charges are based on the size and weight of the items being purchased and the destination. Our standard working days are Monday to Friday, excluding UK bank holidays. Fuel and Bulk Oil Delivery Premixed fuel and bulk oil are delivered using specialist transport on a two-working-day delivery service. This service is only available to selected postcodes and is always subject to an additional delivery charge. Large Item Delivery Large items, including trailers and lawnmower attachments, that can be dispatched by courier rather than pallet may take up to five working days to arrive. Pallet Delivery To help ensure products arrive in new condition, products weighing more than 30kg and certain large or fragile products will normally be dispatched using a specialist pallet delivery company. For health and safety reasons and to avoid property damage, items dispatched using a pallet delivery service can only be delivered to the exterior of a ground-floor location at the delivery address. The delivery area must have suitable hard standing. This is commonly known as kerbside delivery. When standard pallet delivery is selected, the local courier depot will contact you using the telephone number provided to arrange delivery. Someone must be available to accept and sign for all pallet deliveries. Palletised items cannot be left in a safe place. If nobody is available to accept the delivery, the item may be returned to the local depot and an additional redelivery charge may apply. The cost of pallet delivery depends on the delivery postcode. To obtain a delivery quote, add the required items to your basket and enter your postcode. Please see our Terms and Conditions for further information. Deliveries Outside Our Standard Service Area If you arrange for a product to be forwarded from an eligible UK delivery address to an address outside our standard delivery area, any subsequent collection for repair, return or replacement can only be arranged from an eligible UK address. Delivery Schedule Items shown as in stock are normally dispatched within 24 to 48 hours using either a next-working-day or two-to-three-working-day courier service. Items shown as available are typically available within three to five working days. Our customer service team will contact you if we expect the delay to be longer, and you will be given the option to continue with, change or cancel your order. We cannot accept responsibility for delays occurring within the courier network that are outside our control. Unless otherwise agreed directly with the delivery company, orders must be signed for and cannot be left unattended. If your order contains several items and one item is out of stock, the entire order will normally be dispatched according to the longest lead time. We do not ordinarily part-dispatch orders. Important Notice: Damaged or Missing Deliveries Please inspect the number and condition of all parcels or pallets before signing for the delivery. If parcels or pallets are visibly damaged or items are missing, you should either refuse the delivery or sign for it as DAMAGED. If the number of parcels or pallets does not match the quantity shown on the consignment note, this must be recorded as SHORT DELIVERY. If you do not have time to inspect the delivery fully, sign for it as UNCHECKED. It is your responsibility to ensure the correct delivery status is recorded before signing. Claims may be affected if damage, missing packages or discrepancies are not noted at the time of delivery. All courier-related damage, shortages or discrepancies must be reported to us by email within two working days of delivery. We cannot accept responsibility for courier-related damage or loss reported outside this period. Premium Delivery Service for Ride-On Mowers Ride-on mowers sold by MowShop are available for nationwide UK delivery. Delivery costs depend on the destination and are calculated at checkout. If no delivery price is displayed at checkout, your address may be outside an area for which we have standard rates. Please contact our helpline for a delivery quote. Our premium delivery service includes: Delivery by a MowShop-approved driver. A full pre-delivery inspection, including an oil top-up where required. Testing of the controls and operating mechanisms. A small amount of fuel in the mower following setup and functionality testing. Basic instruction to help you get started with your new machine. Access to our free helpline before and after your purchase. Ride-on mower delivery prices shown at checkout are for mainland UK addresses only. Deliveries to Scotland and UK islands may incur additional charges. Please contact us for a delivery quote.
