Deliveries Delivery Information Christmas Delivery 2024: Our final dispatch date is 20th December. For urgent delivery inquiries, please call us at 0345 222 1538, and we will do our best to accommodate your order. Please note that we only ship to UK mainland addresses. Unfortunately, we are currently unable to ship to Northern Ireland, Republic of Ireland, Isles of Scilly, some of the Scottish Islands and the Isle of Man, due to additional fuel surcharges for deliveries to these locations. Delivery Delivery is part of the service offered by MowShop, we aim to provide an efficient and professional delivery service for all of our customers. UK Mainland Delivery Charges Due to ongoing price increases and fuel surcharges being levied by all courier companies. We are constantly updating our delivery charges. For your convenience once you have added an item to the basket you can view the basket and easily obtain a delivery estimate by entering your postcode. Delivery prices are reflective of the size of the item(s) you are purchasing and your individual postcode. Standard working days are Monday-Friday (Excluding Bank Holidays) Fuel Delivery Premix fuel is delivered via a specialist transport on a 2 day delivery service, this is restricted to small amount of postcodes and is always a chargeable service. Large Item Delivery Large items ( trailers and lawnmower attachments ) that can be delivered with a courier rather than pallet can take up to 5 working days Pallet Delivery To help ensure that you receive your products in new condition, products weighing over 30kg and other fragile products will most often be delivered via a specialist delivery company. For pallet deliveries and reasons of health and safety and to avoid any property damage, items dispatched via a pallet delivery service can only be delivered to the exterior of a ground floor location at the delivery address and on to hard standing – also referred to as ‘kerb side delivery’. If you select the standard delivery option, your local courier depot will contact you on the number provided to book in the delivery directly with you. In all Pallet delivery cases, someone will need to be home to accept the delivery this cannot be left safe, should no one be available to accept the delivery the local depot will return the parcel back to the local depot and re-delivery charges will apply. Please see our Terms and Conditions for more information. The cost of a pallet delivery is very much postcode dependant; to confirm the cost of delivery please add the items you wish to purchase to your basket where you can enter your postcode for a delivery quote. Please Note: If you choose to purchase a product for forward delivery to an address outside our delivery area, should the item require any kind of repair or replacement, we can only collect the product from a UK address. Delivery Schedule Items that are in stock are normally despatched within 24 / 48 hours, either on a next working day service or 2-3 day carrier service. Items showing as available are typically available within 3 – 5 working days, our customer service department will contact you if we foresee any delays beyond this period, with the option to cancel or change your order. Please note we cannot be held responsible for any orders delayed in the carrier service as this is simply beyond our control. All orders need to be signed for and cannot be left without a signature unless agreed with the delivery company. Please note that if you order several items together and one is out of stock this will delay the whole order from a next day delivery to the longest lead time on the order. We do not part ship. Important Notice If parcels / pallets are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being DAMAGED. If the number of parcels / pallets does not match or correspond to the consignment note, this must be stated as SHORT DELIVERY. Should you not have the time to check the parcel / pallet please sign for the goods as UNCHECKED. It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 2 working days via email. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period. Our Premium Delivery Service for ride on mowers Ride on mowers sold by MowShop are available for nationwide delivery. Costs depend on the delivery address and are calculated at checkout. If you are not shown prices at checkout, it may be you are in an area that we haven’t got standard rates set up for, call our helpline we will be able to advise delivery costs. All deliveries are carried out by a MowShop approved delivery driver A Full Pre-Delivery Inspection (including oil top where necessary) is carried out on all of our ride on lawn mowers before they leave the depot. This ensures they arrive ready to use. Safety First – We test all controls and working mechanisms on the machine to ensure they are in perfect working order. Ride on mowers will contain a small amount of fuel which will have been put in during setup to test the functionality of the machine Providing instruction on how to get going with your new machine And, as with all products sold by MowShop, we have a free helpline should you need help either before or after purchase
